In the fast-paced world of online gaming, the ability to quickly transfer funds for game purchases is crucial. Gamers often rely on digital banking solutions like UnionBank of the Philippines (UB) to send money to e-wallets such as GCash. However, a common snag occurs: you execute a transfer via InstaPay, and the amount gets deducted from your UnionBank account, but it never appears in your GCash wallet. This frustrating issue, known as a “floating” transaction, is not uncommon. But don’t worry, you’re not alone in this problem, it happens to us too.
The Instapay Issue
What is a ‘Floating’ Transaction? A floating transaction happens when your fund transfer via InstaPay is acknowledged but doesn’t complete successfully. This glitch results in the money being deducted from your UnionBank account without being credited to the intended GCash account.
The Prevalence of the Issue It’s important to realize that this is a widespread issue affecting many users. Therefore, don’t get worry too much; this article aims to reassure you that the problem is systemic in nature, and not a result of any error on your part. Understanding this can provide some comfort and help you approach the situation more calmly.
Step-by-Step Guide to Address the Issue
- Confirm the Transaction Status:
- First, check your UnionBank account to ensure the amount was debited and check if the payment arrived at the recipient’s GCash number.
- What’s weird about this issue is it will not give you an alert or a message that it was not successful.
- Understand the Refund Process:
- Typically, the deducted amount is refunded to the originating UnionBank account automatically.
- Refunds are processed within 1 to 3 days, depending on the backlog of unresolved transactions. Usually, it should arrive on the next day.
- Contacting Support:
- If the issue persists after 2 days, contact UnionBank customer support.
- When reaching out, provide specific details of the transaction for quicker resolution.
- Monitoring Your Account:
- Keep an eye on your UnionBank account to track the refund.
Tips for Future Transactions
To avoid this problem from happening in the future, you can check our tips below:
- Consider doing a small test transfer before moving larger amounts.
- You may also link your UnionBank account to your GCash account for easy transfer.
While encountering a floating transaction can be a significant inconvenience, especially when eager to make gaming-related purchases, such issues are generally temporary and resolvable. The key is patience and calm. Remember, such hiccups shouldn’t deter you from enjoying your gaming experience!