How to Fixed Facebook Gameroom Installation Error

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Some user reported here that they are having problem installing Facebook Gameroom on their Windows 10, 8.1, 7 computer either they can install the program but unable run or there was an error popping out when installing Facebook Gameroom.

We are unable to Verify the Validity of the Downloaded File Error

We’ve got tons of message from people, who are getting an error message when they tried to install the Facebook Gameroom, saying “We are unable to verify the validity of the downloaded file.“. This error has something to do with the expired certificate of Facebook Gameroom unpacker, in which Windows cannot verify the publisher of the installer, that’s why the error keep showing up. To fixed this error, you need to install the downloaded temporary installer file in your temp directory.

  1. Open C:\Users\YOUR_USERNAME\AppData\Local\Temp\
  2. Search inside this folder for FacebookGamesArcade.msi
  3. Double Click or Install the FacebookGamesArcade.msi

If you couldn’t find the FacebookGamesArcade.msi installer in the temp directory, Please install first the Facebook Gameroom you downloaded from FB website. Do not close the error message, keep the installer running. Try looking the file again in the temp directory.

Alternative Fixed: Change your computer time before October 25, 2018 and install the FB Gameroom. Credits to Brenda Thalhuber for the tips.

Installation Failed: Install Already Running Error

The Installation Failed: InstallAlreadyRunning Error occurred because your computer might have missing libraries that Facebook Gameroom is needed in order for it to run. We will show you different alternative fixes that you can try in order to fixed this problem this include installing the missing libraries, running as Administrative user and more.

If Facebook Gameroom already installed in your computer, please uninstall the program first by going to Control Panel > Programs and Features > Find Facebook Gameroom then click uninstall.

Download this program before proceeding to the instruction below.

  • Microsoft .NET Framework 4.6.2 –
  • Facebook Gameroom –

How to Fixed Facebook Gameroom Installation Error

  1. Installing Microsoft .NET Framework 4.6.2 (Skip for Windows 10 users)
  2. Then right click the Facebook Gameroom installer and click run as administrator.

If you still experiencing problem installing Facebook Gameroom, drop an comment below and we will try our best to help you!

List of Errors:

  • To run this application, you first must install one of the following version of the .NET framework: v4.0.30319 Contact your application publisher for instructions about obtaining the appropriate version of the .NET Framework. (To fixed this, install Microsoft .NET Framework above)
  • FacebookGameroomSetup has stopped working Windows can check online for a solution to the problem. (To fixed this, Just close this window and you should be fine)
  • Oops! The game crashed. The crash report folder named “****-**-**_******” next to game executable. It would be great if you’d send it to the developer of the game! (To Fixed this, make sure you installed your graphic cards driver, if you don’t have graphic cards you cannot play 3D games)
  • Failed to initialize Direct3D. Make sure you have at least DirectX 9.0c installed, have drivers for your graphic card and have not disabled 3D acceleration in display settings. InitializedEngineGraphics failed
  • We are unable to verify the validity of the downloaded file. (To fixed this, try to synchronize your computer Clock Time)
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  • Dani December 28, 2016 10:43 pm

    It says We were unable to verify the validaty of your downloaded file.

    • chris January 7, 2018 2:50 pm

      the same for me, ive tried every fix available NET framework, clock sync, run as admin, even compatibility mode nothing seems to work

    • Lisa Bingham October 27, 2018 1:58 pm

      the easiest way to fix this problem (it happened to me, too) is to change the date on your computer to 10/24/2018 and then download it. Worked right away after I did that. 🙂

      • Diane Lewis Clark October 28, 2018 7:36 pm

        or change your computer date to 10/23/2018 in settings. Don’t forget to change the date back to current after installation.

      • Rexana L Szramkowski October 28, 2018 10:22 pm

        Thanks, that worked. When can I correct the date on my pc?

    • Kenny Delloma October 31, 2018 12:58 am

      If you previously downloaded the gameroom app, search this file facebookgamesarcade.msi to your PC basically to your default program file folder or where you previously install the gameroom. After you find it install it and your good.

    • AaZtha April 5, 2020 6:50 pm

      i found! opwn the fb gameroom exe and go to properties, go certifiactes and tap on the dates and install them it works

  • Kenneth January 6, 2017 3:47 pm

    Just for today actually, I already used FB Gameroom couple of days but today i clicked the update button and the game suddenly close and when i try to open it again there’s something dialog box said its updating i dont know i wait for about an hour, might think that update not much heavy size so i tried to open it again and it wont work at all. I tried to download it again but dialog box shows installation failed.

  • NayefManer January 7, 2017 2:13 pm

    After Downloading fb Gameroom on Windows 7
    it flashes an error saying “we are unable to verify the validity of downloaded file”
    Any Suggestions???

  • Raşit January 11, 2017 6:18 pm

    hello, ı did everything but ı still have an error “installation error”

  • Kenneth January 12, 2017 10:24 am

    I find my answer to my question. I actually use facebook gameroom before and when i try to update suddenly it close and never open again so I did everything and i came to installation error again in again, I download already netframework and clear registry nothing positive result it turn again to error installation. The other day when facebook gameroom is already clear to my PC i re-download it and look after to folders where the downloaded file is located facebook>games>(file facebookgameroomarcade.exe) I re-update it and thats it, it update as if it is new to my computer now im using it again.

  • Raşit January 12, 2017 12:52 pm hi kenneth your error like this ?? sorry but how did you re uptade on facebook ?

  • barreau January 27, 2017 6:05 pm

    I have tried the suggestion and the game room is still not working. I even tried to install the previous version and still wouldn’t work.

  • Daniel February 1, 2017 9:17 pm

    My problem is a little bit different. I cant find a fix anywhere, if you can help me i will be happy.
    So, Im using 8.1win and im using Mozilla to download the Facebook gameroom setup.
    But when the downlaod is ready i click on the setup to install it and nothing is happening.
    I’m opening my task manager and i see that there is the FacebookGameroom setup running but its not using any CPU or Disck usage. Only 7,2 mb from the memory.

    • Rivir March 4, 2017 4:08 am

      This is the same problem I’m having. When I download from the Facebook link the gameroom installer never does anything. If I download from an alternate source I don’t have the problem. I’ve been downloading from Softonic and it installs easily and runs well until Facebook does another “update” and screws everything up again.

  • Paul February 2, 2017 2:38 am

    I checked my .net file, I have 4.6.2 and ran as administrator. No dice. Downloaded on Chrome and ran as admin. DL’d on Firefox, ran as admin, and DL’d on Microsoft Edge, and ran as Admin. Nothing on all three.

    This hasn’t worked for a while. I hope there’s a fix.

    • freezersarecool February 10, 2017 9:12 pm

      This is driving me crazy. My Gameroom doesn’t work all of a sudden – as soon as it gets a game loaded up, it says there is a problem and it has to shut down. So, I tried uninstalling it so I could reinstall. It won’t uninstall.

      So, I tried a new install, hoping it might either deinstall the old one before reinstalling it, or overwrite it. That doesn’t work, either. Nothing happened once again.

      So I tried two different uninstall programs and still no joy – it is still there. So I am stuck. I can’t uninstall it, or reinstall it. It is stuck like glue to my operating system – W10 – and won’t let get go, but it won’t work either. What a useless piece of software cr*p.

      Not happy.

  • Andrei February 16, 2017 6:08 pm

    hi. after uninstalling fb gameroom, it downloads the software, then the installation crashes after 2 seconds while showing the installing progress

  • Angie Bailey February 17, 2017 6:48 am

    I have the exact issue as noted by freezersarecool and Andrei. Just suddenly about the second week of Feb. And THE most annoying part is that Fb constantly flashes me ads asking me to play on Gameroom, and yet I can’t even get a reply to a single email, and i send one EVERY day. Bullsh*t….

  • Rivir March 3, 2017 10:29 pm

    When I try to run the install file nothing happens. Even when I choose run as administrator. Ever heard that one?

  • hayeteblog March 16, 2017 1:10 pm

    I have tried this for MONTHS literally. Today did the dot net installation and facebook gameroom is now downloading for the millionth time. Just waiting to see if it once again chucks out the “cant verify” notification again. This is a real problem.

  • Kenny March 17, 2017 11:55 am

    Hi Guys this problem that FB Gameroom didnt response annoyed me a lot, the solution I made is honestly I reformat my PC since gameroom was on the registry. But this weird solution of mine helps me found out the reason why FB Gameroom suddenly crashes is that whenever it self update dont ever re-run and or close or what ever you want to re-run it just hang your gadget or PC for about an hour(defending your connection) until its done updating.

  • Jyotsna April 7, 2017 3:36 pm

    Still getting the error “we are unable to verify the validity of the download file”.

  • Yasser Nasr April 19, 2017 3:07 am

    I Have Sent Ticket 2 Days Ago Asking About Fix For “Empires & Alies”‘s Crash
    And I Already Recived Msg From You Telling Me To Try To Re-install The Game Or The Facebook Gameroom
    And Once I Deleted The Game I Couldn’t Install It Again And When I Press On “Play Now” I Can Just See Blank Page Appearing
    And I Have Uninstalled Facebook Gameroom Totaly And When I am Trying To Install It Again It Keep Loading And Saying Connecting…

  • achyutdc April 23, 2017 5:27 am

    Thanks very much. It worked after I used the link u gave for the netframe. I really appreciate your heLP.

  • Arun Narayanan April 25, 2017 8:30 pm

    validity problem
    windows 10
    any fix?

  • Travis May 23, 2017 7:09 am


  • glenys June 11, 2017 6:21 pm

    fabulous !!! after 3 months of trying many different options/videos /advice etc you did it…use administrator…I am so happy to have found the answer. WELL DONE YOU!!! xxx

  • thatmandiesel June 22, 2017 1:50 am

    My Facebook game room wont install its stuck on connecting and wont progress i had it installed but uninstalled it now i can reinstall. windows 10

  • okami July 13, 2017 11:23 pm

    still saying InstallAlreadyRunning shit and it its not even fucking installed fuck it im done with this shit

    • fox animal November 3, 2017 6:07 pm

      same here -_- and that shit give damage to my google chrome (fucking, aw snap)

  • Devon Hillary August 1, 2017 11:06 pm

    I just finished re-downloading and reinstalling Facebook Game room, but even though the ” F game room” starting opening page come up, for some reason I do not see the Facebook Game room game menu section appear. Instead, I only see the Facebook Game room starting page just standing there, and that’s it. Could you guys, please, deal with the Facebook Game room’s game menu section of why it has not coming up for me, especially after I kept re-downloading and reinstalling Facebook Game room too many times?

  • Michael October 28, 2017 10:54 pm

    Hi. Kindly help me with my porblem in installing facebook gameroom. I followed one of your tips/suggestion on how to install gameroom but still I can not install it. i have uninstall facebook gameroom before. now there is a pop up “Installation failes:InstallFailure” or something. Thanks.

  • Manu Andreea December 13, 2017 7:50 am

    I tried to unistall and install again the gameroom and I receive the error ” We couldn’t download and install Facebook Games at this time. Please try again later.” Is it a problem from my computer or there is a problem on the facebook servers?

    Thank you

  • Pat December 21, 2017 12:06 am

    You Must Right-Click and select Properties, and under Compatibility, Select Advanced, and Enable Run as Administrator on All Users and Windows 8, if it helps, and then DO SAME on Shortcut, Thanks. Mine didn’t Run until I did Shortcut also. I’ll build computers on the side and offer help when I can.

  • Kaye Jane Riley December 27, 2017 8:40 pm

    Was using gameroom for months, it stopped working, i uninstalled ed it, then reinstalled it and had to use run as administrator. Now that has stopped ped, so I uninstalled again and now it won’t work install or do anything. Really fed up and getting seriously pissed off with fb as now it won’t let me play without gameroom either ffs!

  • Dora Fazlina February 22, 2018 2:31 am

    “We are unable to verify the validity of the downloaded file”…… to synchronize the computer Clock Time….

  • Jackie E Lankford March 16, 2018 6:02 pm

    I keep getting this while tring too play on Facebook Game room help please
    Can’t Load URL: The domain of this URL isn’t included in the app’s domains. To be able to load this URL, add all domains and subdomains of your app to the App Domains field in your app settings.

  • Eray Efe Topcu March 31, 2018 7:56 pm

    i cant uninstall my facebook game room i cant seen in control panel pls help

  • Vivian Stahlhut October 25, 2018 6:46 pm

    Already had gameroom forever, but when I opened it today I couldn’t play because it said it couldn’t find flashplayer. After checking everything and all was fine, still same issue so uninstalled and now trying to reinstall but I’m getting error message that it can’t verify validity of downloaded file. Have sync clock, still nothing. I need help please.

  • Josh Gray October 26, 2018 12:50 am

    We are unable to verify the validity of the downloaded file. I get this error message when I tried to download this.

    • Kenny Delloma October 31, 2018 12:47 am

      unable to verify the validity of the file? to fix this. Go to your program files basically the User folder, here’ how go to Userfolder on the search box type facebookgamesarcade.msi and install it, and its done. Have a wonderful gaming.

  • Mohamed Farid Eltony October 26, 2018 3:10 pm

    same here we are unable verify the validity of the download file /. any help

  • Damien October 27, 2018 7:43 am

    Awesome! thank you for the info, total fixed my FB game room issues

  • maro October 27, 2018 10:50 am

    i changed my laptop time and set it on 24 oct and finally it worked like magic

  • Dawn Morris October 27, 2018 1:30 pm

    I followed the above instructions to the letter.. could not find the facebookgamesarcade.msi file. Ran the gameroom installer. Again got same message so i refreshed temp files and still no file. I am truly frustrated as i am disabled and most of my time is spent on the gamerooom app. The GameRoom site should be communicating with us the clients more and offer assistance/compensation for this issue as we spend thousands of dollars a year on these games. In some cases it not just one or two games. I play 50 or 60 games over the year. We are losing important daily login bonuses on games we feel enrich our lives. We put our time and effort into this and i feel that an equal amount of effort should be spent by the staff of GameRoom. People are finicky and will move on to the next app that offers better quality service shortly. I, myself, am already looking for your competitor

    • Erwin Bantilan October 27, 2018 1:38 pm

      Hi, could you try changing your computer time to October 24, 2018 and try reinstalling the FB gameroom.

    • Lisa Bingham October 27, 2018 2:01 pm

      just change the date on your computer to 10/24/2018 and then download gameroom again… 🙂

  • Lisa Pinham October 27, 2018 1:38 pm

    I don’t see my temp directory here

    • Erwin Bantilan October 27, 2018 1:41 pm

      Hi, please try installing the FB gameroom and do not close the program. Check the temp directory. Or you could change your Computer time to October 24, 2018 and try reinstalling the FB gameroom.

  • Lisa Pinham October 27, 2018 1:56 pm

    Is it safe to change the date back after it’s re-installed?

  • Lisa Bingham October 27, 2018 2:00 pm

    all you have to do is change the date on your computer to 10/24/2018 and then download it again…worked for me right away. 🙂

  • sasa October 27, 2018 8:05 pm

    thank you very much

  • Shirley Merry-Sawka October 28, 2018 12:59 am

    Fantastic, thank you. I had the the ” unable to verify the validity of the file” message and I just reset the clock and gameroom now downloads fine. Thanks so much xx

  • jjcuellart24 November 3, 2018 10:00 am

    It worked fine for me. After a lot of unsuccessful trials your solution was the best of all.

  • Beth Main January 16, 2019 3:29 pm

    My Words with Friends is going directly to the “rewards” and freezing, not allowing me to play my current games or claim any rewards, etc. This happens when I am in gameroom or trying to play on facebook. Thanks.

  • Kimberly Walburn October 23, 2019 5:38 pm

    i cant change date in my laptop and it doesnt show in temp file dont know what to do

  • John January 29, 2020 1:22 am

    I’m running Windows 10 and none of the above works. When I try to install Gameroom I get this error everytime. “Installation failed: FileNot Found” IMO, I think Micosoft broke it with their fall windows update in October 2019

  • Misako July 30, 2020 1:11 pm

    This is my case.
    2. Search inside this folder for FacebookGamesArcade.msi
    After finding it, I moved FacebookGamesArcade.msi to the desktop.
    I was able to complete the installation by double-clicking FacebookGamesArcade.msi on my desktop.

  • Corrina Worbs November 27, 2020 4:56 am

    When I try to go to fb for facebook gameroom download it automatically goes to facebook instant games. Why is that. I can download gmaeroon but cannot install it. running windows 10.


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