Some users on NeoGaf experiencing a problem with a Black screen and audio dropped when booting up their PS4 system on a 4K TV. User Lucifon says when he boot up his PS4 System to his BG OLED LG TV it went Black Screen and the Audio Sounds stops every few seconds.
How to Fixed Black Screen & Sounds Stops on PS4 Pro
- Turn off your PS4 Pro System.
- Hold the power button for 7 seconds until you hear 2 beeps and will enter to Safe Mode.
- Wait until the console will boot.
- Disable HDCP and select HDCP 1.4, the console will restart
- After that you can now select 4K without having a Black Screen.
The only disadvantage of disabling HDCP is you cannot used 4K Netflix and etc, the system will says “Currently, this PS4 is set to use only HDCP 1.4. When using HDCP 1.4, applications that support 4K might not display in 4K”… Other alternative solution you can do is used a better HDMI cable a HDMI 2.0 cable will do.
Some user also showing problem with their PS4 Pro that doesn’t recognized their 4K TV’s with the following modes LG 4K TV (UH7700), Vizio (D40U-D1), LG OLED (65B6v), LG (LG55UH661V).
Leave a comment below if this solution fixed your problem.
Had this problem hooking the PS4 Pro to an LG 49UH620V in the United Kingdom (4K UHD, HDR10 Compatible, all 3 HDMI ports are HDCP 2.0a compliant). All good now thanks to following these steps. I need to keep HDCP 1.4 on in the PS4 Pro settings to be able to stream from the PS4 Netflix App.
My only concern is the “Currently, this PS4 is set to use only HDCP 1.4. When using HDCP 1.4, applications that support 4K might not display in 4K.” message. I’ve no idea exactly what the ramifications are for this or whether I should just turn it off altogether for gaming only.
But thank you for helping to spread the fix, ’tis very helpful and I’m sure many more Pro adopters will be very grateful!
Found a solution to remove the HDCP 1.4 limit. After your fix above, go into PS4 Pro’s System settings and disable HDCP.
Restart console in Safe Mode and now select HDCP Automatic from the Safe Mode menu.
After the PS4 Pro boots up again go into Display settings and set HDCP to automatic there as well.
This worked not only for my particular LG model, but a lot of other models too, Video Output Information ends up as:
Resolution 3840 x 2160 – 60Hz
Colour Format RGB
HDR on Your TV 2K/4K Supported
Thanks for your posts Michael but unfortunately your second fix did not work for me. I also have an LG 49UH620V. Purchased a PS4 pro today and had the issue with black screen and sound cutting out. The initial fix worked for me but I then tried removing the 1.4 limit as per above but this took me back to black screen .. so i then had to reset ps4 to defaults and then re apply the initial fix. Hopefully this will get a more permanent solution with a firmware update from either LG or SONY .